Return/Exchange Policy

We value your Satisfaction with Golden Choice Enterprise.com merchandise.  If for any reason you’re not completely satisfied with your purchase; please read and follow the return and exchange policy below.  All return and exchange procedures must be adhered to or your request for return or exchange will be denied.  We want your return or exchange to be with ease. 

Items marked as “Final Sale” or “Clearance” cannot be returned or exchanged and are non-refundable under normal circumstances. 

All in person sales are final and are non-refundable and cannot be returned or exchanged.

 

Return Policy

All returns must be returned within 14 business days from the order’s original postmarked ship date to be considered for a refund or exchange.  Shipping and handling charges are non-refundable.

All returns must accompany the original order invoice along with the Return/ Exchange Merchandise form.                      

Returns will be denied if both the Order Invoice and Return Merchandise form are not enclose.

All returns MUST arrive in 100% resalable condition and in its original packaging.  Any merchandise that is received damaged, worn or show marked scratches will not be considered eligible for a refund or exchange.  Please understand there’s no exception to this policy. 

Customer is responsible for the shipping and handling fees on returned products. There will be a 14% restocking fee charge on returned merchandise; except for items damaged during shipping, defective, or incorrect. It’s important that you return the merchandise in a box or bubble mailer with protective materials to prevent damages during the shipping process. 

Golden Choice Enterprise.com will not be held responsible for lost, damaged, or misdirected merchandise due to lack of improper care or handling.  We suggest that you use a traceable carrier such as USPS, UPS, or FedEx for all returns and we also suggest you insure your package in case of lost or damages in the return shipping process.  It’ll also be helpful if this package is stamped or marked “FRAGILE”.

Do not mark “jewelry” on your return packages to avoid any temptation by any person(s) or transporters to tamper with or open the package.

Any package sent back marked “Return to Sender” or “Refused” is automatically ineligible for a refund or exchange.

All returns and exchanges are processed within 15 days in the order that they are received. (Majority of returns and exchanges are processed within one week or sooner; however some delays may occur.)

 

Refund Policy

If you paid with a credit/debit card, a credit for the refund will be issued to the same card at time of purchase and will appear on your billing statement. (It may also depend on your bank for processing time.)

If you paid using a PayPal account the payment for the refund will be transferred back to your PayPal account.

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Exchange, Damaged, Defective, Missing, and Incorrect Policy

The Exchange, Damaged, Defective, Missing, and Incorrect Policy are also of the same guidelines as the Return Policy and must be adhered to for a refund or exchange of merchandise.  Read Return Policy.

Return Merchandise/Exchange form and follow the instructions.

Exchanged products must be equal to or of a lower value of the ordered product. Exchange for a higher value product customer will be charged the adjustment along with the 10% restocking fee and shipping and handling.

Damaged merchandise are not subject to a refund on shipping and handling, but can be exchanged, replaced or request a refund of the product. 

If you receive a product that is defective or incorrect (item on the order invoice) you can exchange, replace or request a refund and your shipping and handling will be covered by us.

All damaged, defective, missing or incorrect products from order invoice must be reported immediately to Customer Service goldencedesigns-jewelry@yahoo.com or 972-863-2159 to ensure a possibility of a correction to receiving the same product.  

All exchanges or replacements are not guaranteed to be in stock upon request.

If a product is returned for an exchange, replacement, or refund that received Free Shipping; all of which policies will apply toward the return matter and will be handled as such. Read the Policy that applies to the return of the merchandise.  

 

All returns must be mailed to:

Golden Choice Enterprise

P.O. Box 763361

Dallas, TX 75376

If you have any questions regarding returns please contact us at 972-863-2159, via email at goldencedesigns-jewelry@yahoo.com, or use our Feedback Form.

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FAQ’s – Returns

 

How many days to return merchandise for a refund or exchange?

You’ll have 14 days from the order ship date to return merchandise for a refund or exchange.

What is considered damaged merchandise?

Damaged merchandise is due to shipping and handling and is not considered Defective merchandise. (Exp. Broken or misassembled from its original state of assemble is considered damaged, etc.) Click here for Damage Policy

What is considered defective merchandise?

Any part of the merchandise that is missing and that should be assembled to make the product whole. (Exp. Missing stones or links clasp not closing correctly, loose stone, etc.) Click here for Defective Policy

Can merchandise be shipped to a different address?

Yes. If you want to send the replaced or exchange merchandise to a different address other than the original ship to address of order.  It must be noted and enclosed with Return Merchandise Authorization Form of the new ship to address.  Golden Choice Enterprise will not be liable for any misprinted address and hold no responsibility of merchandise not received.

How many days does the return process take?

All returns and exchanges are processed within 15 days in the order that they are received.

Majority of returns and exchanges are processed within one week or sooner; however some delays may occur.

Is the shipping cost refundable on returns?

Shipping and handling charges are non-refundable.

Do I have to pay for shipping again on return or/and exchanged merchandise?

Customer is responsible for the shipping and handling fees on returned and exchanged products unless items are received damaged, incorrect, missing, or defective. 

What if an item is missing in my order?

Contact the Customer Service department for assistance at goldencedesigns-jewelry@yahoo.com or 972-863-2159 within five days. Customer Service is open Monday through Friday from 10:00AM to 6:00PM Central time. Please have your order invoice number to ensure proper and faster service.  Download the Return/Exchange form and follow the instructions. Click here for Missing Policy

What if I receive damaged, defective or incorrect merchandise?

Contact the Customer Service department for assistance at goldencedesigns-jewelry@yahoo.com or 972-863-2159 within five days. Customer Service is open Monday through Friday from 10:00AM to 6:00PM Central Standard Time (CST). Please have your order invoice number to ensure proper and faster service.  Download the Return/Exchange form and follow the instructions. Click here to read Damaged, Defective and Incorrect Policy.

Can I return merchandise due to color not matched as shown?

Merchandise can be returned, but not due to color. We cannot guarantee that your computer monitor’s display of any color will be accurate.

 When will the refund be credited to my account?

Once the returned merchandise has been received and processed the refund amount will be credited to your account.  Click here to read Refund Policy.

 Can “Final Sale” or “Clearance merchandise be returned?

Items marked as “Final Sale” or “Clearance” cannot be returned or exchanged and are non-refundable under normal circumstances.  These items do not fall under our normal 14 day return policy.(If your order is damaged or have an incorrect item that is designated as non-returnable, please contact us immediately for assistance. (Click here to read full disclosure of Damaged Merchandise or Incorrect Merchandise)

What if I received the wrong size or color?

If your order contains the wrong size or color upon delivery, please follow the Return Policy and fill out a Return Merchandise Form to replace (if available), exchange, or a refund of the full purchased price of the merchandise including shipping. Click here to read Incorrect Policy.

Can I return an item because I had a skin reaction to it?

No.  We’re not certain how any jewelry we carry would react on such person(s) and once worn is ground for a non-returnable item. Golden Choice Enterprise.com holds no responsibility of any skin irritations, illness or injuries that incur while wearing our jewelry.  Click here for Return Policy or Disclaimer